A letter that reminds us why inclusion matters

When inclusion is done right, it changes everything. For one family, a simple outreach to Overture Center led to an experience that went far beyond a visit—it became a moment of belonging and joy that will last a lifetime. In the letter below, Che Arbizu shares how Overture’s team opened their hearts and their behind-the-scenes spaces to her autistic son, creating a powerful reminder that accessibility isn’t just a value—it’s an action. 

“I am writing to express my deepest gratitude to you and your extraordinary team at Overture Center — especially Anna, Alexis and Tom — for the kindness and generosity they showed my autistic son, Grayson, and our family. 

After our local school system repeatedly failed to accommodate Grayson’s needs, I made the decision to homeschool him. One of the biggest challenges has been finding safe, welcoming places where he can socialize and pursue his passions. Grayson absolutely loves theater, so when I saw that Overture had hosted “Shrek the Musical” and “Peppa Pig Live” (shows he adored), I reached out to Overture on the chance that someone might be willing to help.  

What happened next far exceeded anything I could have hoped for. Director of Guest Services Tom Klubertanz responded personally and quickly, then went above and beyond by arranging a private behind-the-scenes tour for Grayson. When the day arrived, Tom greeted us with genuine warmth and made us feel like honored guests from the moment we walked in. Guest Services Managers Anna and Alexis joined us for the tour, and together with Tom they introduced Grayson to the head of security, head of maintenance, stagehands, crew members — truly everyone we encountered. Every single person was patient, engaging, and welcoming, treating Grayson with respect and enthusiasm despite (or perhaps without even noticing) the differences his autism can sometimes present.

Watching my son shake hands and ask questions and seeing his eyes light up as he stood on stage and explored areas the public never sees was a moment I will never forget. For a child on the spectrum, being included without hesitation or judgment is rare and incredibly meaningful. Your team gave him that gift, and they gave our family a memory we will cherish forever. 

I was already moved by Tom’s willingness to carve out time for one child, but learning about Overture’s broader commitment to accessibility and inclusion left me speechless. Places that truly live these values are exceptionally rare, and employees like Tom, Anna, Alexis and the entire staff we met that day are even rarer. You have clearly built a culture of compassion and belonging, and it shows in every interaction. 

We are proud supporters of Overture Center and will continue to attend shows, spread the word and contribute however we can, because institutions and people like yours make the world better for families like mine. 

Thank you, from the bottom of our hearts, for employing and empowering individuals who choose kindness every day, and for leading an organization that makes inclusion more than a slogan — it’s a lived experience.”

—Che and Jamie Arbizu 

Stories like Grayson’s are why inclusion, access and belonging are woven into everything we do at Overture Center. We want every visitor to feel supported and truly at home here. We invite you to explore our accessibility offerings and learn how we’re working to ensure the arts are open, welcoming and joyful for all.