HEALTH & SAFETY POLICIES
AUG 31, 2021
All who enter building must wear a face mask and show proof of vaccination or negative COVID-19 test.
To offer the safest environment possible for our patrons, artists, employees, volunteers and community, we have implemented the following requirements for everyone who enters the building.
Mask requirement: Must wear a face mask that covers nose and mouth throughout the building, except when actively eating or drinking. Children age 2 and under are not required to wear a mask.
Proof of vaccination: Must be fully vaccinated or show proof of a negative COVID-19 PCR test. A patron vaccinated against COVID-19 by a two-dose mRNA vaccine (such as Moderna or Pfizer) or a single dose vaccine (such as Johnson & Johnson) is considered “fully vaccinated” two weeks after the final dose of vaccine (the second dose for a two-dose regimen or the single dose for a single-dose regimen). Those with documentation indicating they received AstraZeneca in a vaccine trial will also be considered immunized. Documentation of vaccination status must be shown with a valid ID upon entry to the venue and available upon request at any time.
The following are acceptable as proof of vaccination:
- A physical vaccination card (which includes name of person vaccinated, type of vaccine and date of last dose administered), or
- A photo of a vaccination card as separate document, or
- A photo of the attendee’s vaccine card stored on a phone or electronic device, or
- Documentation of vaccination from a healthcare provider electronic health record or state Immunization Information System record.
- Matching photo ID (such as driver’s license, passport or school ID) required at the door. Children without a photo ID must be accompanied by a guardian.
Proof of negative COVID-19 test: Patrons not vaccinated, including children under age 12, are required to show proof of a negative COVID-19 PCR test result from within 72 hours prior to the performance.
The following are acceptable as proof of negative COVID-19 test result:
- Printed document from the test provider or laboratory, or
- An email or text message displayed on a phone or electronic device from the test provider or laboratory.
- The information provided needs to include name of person tested, type of test performed and date of negative PCR test result (date must be within 72 hours).
- Matching photo ID (such as driver’s license, passport or school ID) required at the door. Children without a photo ID must be accompanied by a guardian.
- Antigen tests cannot be accepted. Self-reported negative test results that are not from a test provider, a laboratory or a health care provider cannot be accepted.
- There will be no separate sections for vaccinated/unvaccinated patrons.
- Find a testing location near you.
Review our Health and Safety FAQs.
Ticket holders who do not want to wear a face mask and those who are unable to show proof of vaccination or a negative COVID-19 test may obtain a ticket refund by contacting the Ticket Office at tickets@overture.org or 608.258.4141. Refunds are being accepted for shows through September 30. Refund policies will be evaluated monthly.
In addition to vaccination and mask requirements, Overture has made the following updates to its facility and operations:
- Installed touchless security systems at entrances
- Installed touchless credit card readers at the ticket office
- Installed touchless ticket scanning devices
- Installed touchless sinks and toilets in all bathrooms
- Provided hand sanitation stations throughout the building
- Increased fresh air intake throughout the building
- Increased routine cleaning and sanitation throughout the building
- Turned off all water fountains/bubblers.
- Reduced concessions to drinks only, to be consumed in the lobby only.
Overture Center’s COVID-19 reopening policies for public events are in effect until further notice.
We remain committed to providing you “something to look forward to” in a safe environment. Thank you for your continued support and understanding.
For Broadway Across America Shows: We reserve the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law. Future updates will be provided to ticket holders prior to the performance. Any ticket holder who does not comply with any COVID-19 related health protocol may be required to leave the theater, and his/her ticket will not be refunded. Guests with accessibility questions or who require additional assistance related to the venue’s COVID-19 policies may email tickets@overture.org or call (608) 258-4141. Please note: Events are being planned at full capacity, subject to applicable law and governmental approval.
An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during or after the event, however caused or contracted, and voluntarily waive all claims and potential claims against Event Organizers, The John Gore Organization, Inc., John Gore Theatrical Group, Inc. d/b/a Broadway Across America, the Venue, the Presenter, the Event, the Event Producers and their respective affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents.
Curious about what to do with tickets to canceled shows? Read our TICKET FAQS.
How you can help
You can make a difference in Overture’s future. Overture Center is an independent 501©(3) organization and much of our comeback and success depends on support from our community. The COVID-19 pandemic has had a profound impact on our organization, closing our doors from March 13, 2020, to Aug. 30, 2021. Donations ensure we are able to continue our mission to support and elevate our community’s creative culture, economy and quality of life through the arts. Please consider investing in Overture’s efforts to support a strong future for the arts in our community.
