How do I receive a refund?
If you are unable to attend a show due to illness or health and safety concerns, or you do not want to wear a mask or show proof of vaccination or a negative COVID-19 test result, you may request a refund up to 30 days in advance of the show. If you were not allowed to enter Overture Center on the day of the performance, and we can verify your tickets were not scanned for entry, you may request a refund within 48 hours of the performance. Please email firstname.lastname@example.org or call 608.258.4141.
What do I do if I have tickets to a show that cancels?
If you have tickets for an upcoming performance that is forced to cancel, our ticket office will contact you BY EMAIL to outline your options: (1) donate the value of your tickets as a tax-deductible gift to Overture Center or the applicable resident company to support virtual and future programming, (2) request a credit for the amount of your tickets in the form of a gift certificate that has no expiration and can be used towards a future Overture show or (3) receive a refund. Ticketholders for our resident companies will be contacted by the resident companies directly about their options. (See below.)
When will my refund be processed for a canceled show?
Refunds will be processed as promptly as possible. Please allow up to 30 days from the date you submit the request for the refund to process.
What are my options if I had tickets to a show that was rescheduled, not canceled?
Your tickets are valid for the new date and time, as emailed to all ticketholders. If you cannot make the new date, please refer to the email for your options.
When will I get my gift certificate if I’ve asked for a credit for my tickets?
Gift certificates will be sent out within 30 days of the expiration date listed in your notification email. If you have a question about the status of your gift certificate or account, contact the ticket office at email@example.com.
What if I have tickets for a canceled resident company show (Children’s Theater of Madison, Forward Theater, Madison Symphony Orchestra, Madison Ballet, Madison Opera, Kanopy Dance, Wisconsin Chamber Orchestra, Bach Dancing and Dynamite Society)?
Each resident organization is contacting ticketholders directly. Please refer to the email from them for your options.
What if I purchased tickets to Overture shows from another party?
Refunds are only available for tickets purchased directly through Overture Center. If you purchased tickets through a third party, such as Vivid Seats, StubHub, etc., you will need to contact the ticketing company regarding a refund. If you are unsure where you purchased your tickets, please check your email confirmation. Overture confirmations are sent from firstname.lastname@example.org.
What if I need the refund to go on a different credit card?
If you need your refund to go onto a different credit card than the one used for purchase, please call us at 608-258-4141 or email email@example.com with a phone number at which we may call you to obtain this information. (We cannot receive emails that include credit card information.)
How do I donate the value of my tickets as a tax-deductible gift to Overture Center?
From your email notification about the show’s cancellation, please click the red DONATE YOUR TICKETS button and complete the required information. You can also find a web version of the cancellation email on the show’s overture.org event page. It only takes a minute—and your gift means a lot to us!
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