What do I do if I have tickets to a canceled show?
If you have tickets for an upcoming performance, our ticket office will contact you (by email, if applicable) to outline your options: (1) donate the value of your tickets as a tax-deductible gift to Overture Center to support virtual and future programming, (2) request a credit for the amount of your tickets in the form of a gift certificate that has no expiration and can be used on a future Overture show or (3) receive a refund. We appreciate your patience as we navigate this process.
When will my refund be processed for a canceled show?
Our Ticket Office team is diligently working to process refunds. We are working as fast as we can with a reduced crew and sincerely appreciate your patience. Please allow up to 30 days from the date you submit the request for the refund to process.
What are my options if I had tickets to a show that was rescheduled, not canceled?
Your tickets are valid for the new date and time, as emailed to all ticketholders. If you cannot make the new date, please refer to the email for your options.
When will I get my gift certificate if I’ve asked for a credit for my tickets?
Gift certificates will be sent out within 60 days of the expiration date listed in your notification email. If you have a question about the status of your gift certificate or account, contact the ticket office at tickets@overture.org. We are working on more than 80 canceled performances, many of them sell-outs. Be assured, we will do our best to follow up with you in a timely manner.
What if I have tickets for a canceled resident company show (Children’s Theater of Madison, Forward Theater, Madison Symphony Orchestra, Madison Ballet, Madison Opera, Kanopy Dance, Wisconsin Chamber Orchestra, Bach Dancing and Dynamite Society)?
Each resident organization is contacting ticketholders directly. Please refer to the email from them for your options.
What if I purchased tickets to Overture shows from another party?
Refunds are only available for tickets purchased directly through Overture Center. If you purchased tickets through a third party, such as Vivid Seats, StubHub, etc., you will need to contact the ticketing company regarding a refund. If you are unsure where you purchased your tickets, please check your email confirmation. Overture confirmations are sent from tickets@overture.org.
What if I need the refund to go on a different credit card?
If you need your refund to go onto a different credit card than the one used for purchase, please email tickets@overture.org with a phone number at which we may call you to obtain this information. (We cannot receive emails that include credit card information.)
How do I receive a refund?
We have emailed all ticket holders about refund options. If you have tickets to a canceled or rescheduled show and haven’t receive an email from Overture, please visit the show event page. There will be a link to start the refund process.
How do I donate the value of my tickets as a tax-deductible gift to Overture Center?
From your email notification about the show’s cancellation, please click the red DONATE YOUR TICKETS button and complete the required information. You can also find a web version of the cancellation email on the show’s overture.org event page. It only takes a minute—and your gift means a lot to us!
