HEALTH AND SAFETY: FREQUENTLY ASKED QUESTIONS

GENERAL

Q: What are Overture Center’s hours?
A: Our building reopens to the public on Monday, Aug. 30, with the following hours: Monday-Friday, 9 AM – 6 PM, Saturday, 11 AM – 6 PM, Sunday, Noon – 6 PM

Q: Will restrooms be open to the public during business hours?
A: Yes, restrooms will be open to the public during these hours.

Q: Is Overture accepting private rentals?
A: Yes, reservations are being accepted for private events. Please contact our Events team at events@overture.org.

COVID-19 POLICIES

Q: Will patrons be required to wear masks?
A: Yes, we are following the CDC and Public Health Madison & Dane County recommendations and requiring masks indoors, regardless of vaccination status. Masks need to cover your nose and mouth. Children age 2 and under are not required to wear a mask. Security is responsible for the enforcement of mask use policies and will provide disposable masks to patrons if needed.

Q: Will I be required to have my temperature taken upon entry?
A: Only if temperature taking is required by a specific production, event or performance.

Q: Are vaccinations required?
A: Everyone who enters the building must be fully vaccinated or show proof of a negative COVID-19 PCR test. A patron vaccinated against COVID-19 by a two-dose mRNA vaccine (such as Moderna or Pfizer) or a single dose vaccine (such as Johnson & Johnson) is considered “fully vaccinated” two weeks after the final dose of vaccine (the second dose for a two dose regimen or the single dose for a single-dose regimen). Those with documentation indicating they received AstraZeneca in a vaccine trial will also be considered immunized. Documentation of vaccination status must be shown with a valid ID upon entry to the venue and available upon request at any time.

Q: Will Overture Security be checking vaccination cards?
A: Yes, proof of vaccination is required. Security will check for proof of vaccination upon your entry into the building. The following or acceptable as proof of vaccination:

  • A physical vaccination card (which includes name of person vaccinated, type of vaccine and date of last dose administered), or
  • A photo of a vaccination card as separate document, or
  • A photo of the attendee’s vaccine card stored on a phone or electronic device, or
  • Documentation of vaccination from a healthcare provider electronic health record or state Immunization Information System record.
  • Matching photo ID (such as driver’s license, passport or school ID) required at the door. Children without a photo ID must be accompanied by a guardian.

Q: If I’m not vaccinated, must I show proof of a negative COVID-19 test result?
A: Yes, patrons not vaccinated, including children under age 12, are required to show proof of a negative COVID-19 PCR test result from within 72 hours prior to the performance. The following are acceptable as proof of negative COVID-19 test result:

  • Printed document from the test provider or laboratory, or
  • An email or text message displayed on a phone or electronic device from the test provider or laboratory.
  • The information provided needs to include name of person tested, type of test performed and date of negative PCR test result (date must be within 72 hours).
  • Matching photo ID (such as driver’s license, passport or school ID) required at the door. Children without a photo ID must be accompanied by a guardian.
    • Antigen tests cannot be accepted. Self-reported negative test results that are not from a test provider, a laboratory or a health care provider cannot be accepted.
  • There will be no separate sections for vaccinated/unvaccinated patrons.
  • Find a testing location near you.

Q: Can I get a ticket refund if I don’t want to wear a mask and/or can’t show proof of vaccination or negative COVID-19 test result?
A: Ticket holders who do not want to wear a face mask and those who are unable to show proof of vaccination or a negative COVID-19 test may obtain a ticket refund by contacting the Ticket Office at tickets@overture. org or 608.258.4141. Refunds are being accepted for shows through September 30, 2021. Refund policies will be evaluated monthly. For details, see our Ticket FAQs at overture.org/refunds.

Q: Can security or any member of Overture staff ask me about my vaccination status? Isn’t that a violation of HIPAA?
A: Yes, you can be asked about your vaccination status, no it is not a violation of your medical privacy or constitutional rights. You can be asked IF you are vaccinated, you CANNOT be asked ‘why’ or ‘why not.’

Q: Will social distancing be required within the theater?
A: No, social distancing will not be required in theaters unless pre-determined by a resident organization.

Q: What steps has Overture taken to reduce the spread of COVID-19?
A: We have moved to touchless experiences wherever possible to help reduce the amount of physical contact and to provide the best contactless service for our guests and our staff:

  • Instituted advanced cleaning and sanitization procedures
  • Installed new touchless walkthrough security scanners to create an efficient and seamless entry with no bag checks.
  • Implemented touchless ticket scanning protocol.
  • Installed touchless fixtures in all restrooms.
  • Placed touchless hand sanitizer dispenser stations throughout the lobbies, galleries and restrooms.
  • Placed touchless trash cans in all the public areas.
  • Installed consumer-facing credit card terminals wherever possible.

Q: Does the air handling system meet CDC guidelines?
A: We have updated our dual filtration HVAC system with improved particulate filtration, increased outside air volumes and increased air handling hours of operation.

Q: Does the Overture Center have a COVID Compliance Officer?
A: Yes, we have three compliance officers currently with additional staff members pursuing certification.

Q: Will concessions be available at shows?
A: Drinks will be available, not food. Drinks may be consumed in the lobby only; drinks are not allowed in the theaters. It is acceptable to lower your mask to sip your beverage.

SECURITY

Q: Will I have to submit to a bag/coat search like in the past?
A: We will be utilizing a new walk-thorough security screening technology that will be required to move through on arrival. This should eliminate lines and allow foot traffic to quickly flow into the spaces. You may be asked to submit to additional screening if any prohibited items are detected.

Q: Can I bring in a firearm for protection if I have a permit?
A: Only on/off duty law enforcement personnel are allowed to carry firearms in our building. Holding a concealed carry permit does NOT authorize you to carry a firearm in any place that prohibits the on-premise possession of a firearm or other weapon. Overture Center for the Arts does NOT allow possession of a firearm except by law enforcement. Members of law enforcement carrying a firearm are required to check in with security and provide us with their contact information and proof of employment.

Q: What if I have a prohibited item on my person?
A: You will not be allowed to bring a prohibited item into the building. You will be instructed to remove the item from the building (i.e., take it to your vehicle) and check back in with security after you have removed the item from the premises.

Q: If I leave the building will I be allowed to come back in?
A: In most cases, yes.

Q: Can I go through the security screener if I have a pacemaker or other medical implant?
A: The Express operates in the range used by Electronic Anti-Theft Systems typically used in retail settings, and the FDA has determined the likelihood of EAS systems interfering with implanted medical devices is extremely low.

Q: Can I go through the security screener if I am pregnant, or think I might be pregnant?
A: Most common exposures to low frequency radio waves (also known as nonionizing radiation) are not considered hazardous to you or your unborn baby. For example, computer screens and cell phones use nonionizing radiation at exposure levels that are considered safe.

Q: Can I bring in a knife for my protection?
A: No, a knife or any other bladed/edged weapon of any size is a prohibited item.

Q: What is Overture Security doing for my protection?
A: Overture Security is screening all who come into the building for weapons via an artificial intelligence screening system. Overture Security Officers are also required to maintain first aid training certifications and trained to recognize and report suspicious behavior and items. Overture Security contracts with the local city of Madison police department to have a sworn police officer present at most events for your protection.

Q: What are the prohibited items?
A: The following items are prohibited:

  • Weapons of any kind
  • Small knives and jackknives
  • Chemical weapon, including mace and pepper spray
  • Cameras with external flash or interchangeable lenses – no professional photography without authorization
  • Audio and recording devices
  • Tripods, bipods or monopods (photography stabilizers)
  • Selfie sticks
  • Drones
  • Laser pointers
  • Noise-making devices
  • Signs, flags and banners unless specifically authorized
  • Projectiles of any kind
  • Skateboards, scooters and roller blades
  • Pets – licensed service animals exempt
  • Any additional items security determines could potentially distract from audience’s safety and enjoyment or present a safety risk.